Q : What is SuperPoints ?
A : AlaneesQatar SuperPoints is a system rewarding customers for every purchase on AlaneesQatar. Only registered & verified users can redeem SuperPoints.
Q : How do i earn my Super Points?
A : For every purchase (except offer purchases), Super points will be added to your account which is equivalent to your
Q : Can I use SuperPoints for any purchase on the website?
A : No, SuperPoints can only be used for products listed in the SuperPoints Zone, subject to availability changes.
Q : How to redeem superpoints?
A : To redeem superpoints, customers should place their order first, then contact our customer care team to inform them of their intention to redeem their points.
Q : What is the validity of SuperPoints?
A : SuperPoints become valid 7 days after purchase and expire after 2 years. (Validity will be reviewed manually during point redemption.)
Q : What happens to SuperPoints if the order/items are canceled?
A : If an order/items are canceled, the SuperPoints earned from that order will be deducted from your total.
Q : Can I redeem SuperPoints frequently?
A : After claiming points, there is a mandatory 2-month waiting period before next redemption.
Q : Is it possible to return the redeemed products?
A : No, it's not possible to return redeemed products. In case of any defects, you can claim warranty if the product is covered by one.